FAQ

We are proud that our hand-crafted essentials use only natural and organic ingredients and DO NOT contain: Parabens Mineral oils Sulfates Phthalates Artificial coloring Aluminum Talc Fillers Preservatives Formaldehyde Non-GMO Cruelty Free

Our essentials are hand-crafted in small batches and because of that no two items are alike. You may experience minor differences in color or consistency but do not worry, they are of the same ENE quality and standards.

Elite Teas are delicious all natural and 100% USDA certified organic and organic kosher hand harvested tea leaves from around the world including the US, Africa, China and India.

Please note that some ingredients that are used DOES contain tree nuts and dairy ingredients, i.e. Coconut, Shea nut, and Goat’s milk. ​ (Please read ingredient list on each product carefully before purchase) ​ Discontinue use if allergic reaction/irritation/rash develops.

Because our essentials are all natural there may be some melting due to warm temperatures/weather during shipping. If this happens don’t fret, we want to assure you that it doesn’t affect the quality of the product(s) or ingredients. If melting occurs simply refrigerate product(s) for about 15 minutes or until the item solidifies. Then use as directed

Again, our products are hand-made using pure all-natural ingredients with no preservatives, *water or fillers. Because of that, some products (like the creamy body butter/deodorant/hair conditioner) may have a grittiness to it but will immediately go away once you rub in the product. Thick consistency means pure ingredients with no fillers, which is a good thing.

All of our essentials have a shelf life of 1 year as long as you take proper steps to ensure sustainability. Keep products in clean, dry cool areas. Keep away from water, heat and dirty hands/fingers.

Processing time usually takes 1-4 business days from time order is placed. *May be longer on some occasions but customer will be notified. ​ > Orders placed after 5pm will be processed the next business day. > Orders placed on weekends will be processed on Monday (unless it falls on a Holiday, then it will be the next business day)

Elite Organic Essentials Refund/Exchange Policy All SALES are FINAL !! We want to ensure customer satisfaction with for every order placed but due to the nature of the products created, there is a NO REFUND policy. If you have received an incorrect order or are unhappy with your product, we can EXCHANGE the product as long as it is within 15 days of receipt and in its original (unused) condition and container. Customer must show proof of purchase and is responsible for return shipping. Shipping costs are nonrefundable. Please contact us for further product exchange information and directions at info.eliteessence@gmail.com. ​ > For damaged orders please read the FAQ section under “Shipping” ​ Exchange Conditions: If the replacement item is priced higher than the purchased item customer is responsible for paying the difference in cost. If the replacement item is priced less than the purchased item customer loses the difference in cost or will be given a credit towards next purchase.

Orders are shipped through USPS, usually 1-3 business days for Priority Shipping and up to 10 days for Ground Shipping, as well as First Class to receive after order has been shipped out. A confirmation email will be sent to customers after order is placed. The shipping method is determined by the weight of the order placed.

All orders include tracking through USPS.com.

All orders and insured through USPS. We are not responsible for orders once they are shipped. If your order is damaged or stolen please contact USPS at 1-800-275-8777. Any further questions or concern please contact us.

It is the customers responsibility to provide the correct address information. If an order is returned due to non-delivery/undeliverable, it is the customers option to have funds refunded or pay additional shipping costs to have order re-shipment. ​ If you provided the incorrect address information, please call us immediately to correct the error before processing.

Unfortunately, we are shipping orders in the US only but please stay connected for updates. Join the mailing list!!

Sign up for EOE’s email list to stay connected so that you can receive updates, specials and information on upcoming events. Join the mailing list!!

Elite Organic Essentials™️ is our new trademarked brand name! It has been a long time coming and we are so excited! We don't want to confuse anyone so we are letting you know here. We're offering the same quality essentials nothing has changed except the logo and name. We will also ship out some essentials with the old name until they are sold out but it doesn't mean they are bad or expired products so don't worry Be Elite, Stay Elite